We may need "bad files" later for developers to examine.Īfter diagnosing, when you report your problem:
Note, all steps are essential, so please do not to skip any steps, especially disabling antivirus. Some steps are temporary *tests*, not a request for you to forever disable a feature.Please investigate the full list - which is simple when done one step at a time. To fix slowness, you investigate to eliminate impacts that may be coming from your environment, because Thunderbird can be affected by CPU, memory and disk activity from many sources. Still struggling? Refer to our guide on common email problems or contact us.Slowness in Thunderbird can be frustrating. In these cases, you will need to use the server name instead e.g. * Note: In isolated cases mail.domain (e.g. You can then select OK again. Your email account is now set up correctly. Server Name is smtp. followed by the domain name e.g.Ensure that your SMTP Server settings are the same as the screen below, ensuring that: Select your outgoing server from the list and select Edit…Ħ. Server Name is mail. followed by the domain name e.g.Check that the server settings are correct: Choose Server Settings to view the Incoming server settingsĤ.
Choose the relevant email account tab on the left, and then click on Account Settings on the top rightģ. NB: After resetting your password, you will need to access your Thunderbird Password Manager to replace the old password: here’s how. Forgotten passwords can be reset in konsoleH or the xneelo Control Panel– you will need to get your domain or web administrator to update it for you if you don’t have access the the control panel. If you aren’t able to log in, then you have the incorrect password. Replace with your domain name Check your passwordįirst check your password by browsing to Webmail and trying to log in. Is this the first time you’re setting up this email account? Then use our new email setup guide, rather than this Thunderbird email troubleshooting guide. This guide will help you fix errors in the setup of an email account in Thunderbird.
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